FAQ

How do I know which NIC is working if I have a built-in wifi adapter?


1. right-click on start (Windows buttom-left) and then click “Network Connections".

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2.click “change adapter options".

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3.Find the “Realtek 8812BU Wireless LAN 802.11ac USB NIC ".

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4. Right click and click “status".

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5. Check “speed” “IPv4 Connectivity” “Bytes” .

If IPv4 Connectivity shows “Internet” and “Bytes” number constantly changing, that means the wifi adapter is connected to the network.

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Online Setup Support

1.Please download online setup software and install it.600f8b1a4257a.jpg65654a40a802a.png


2. The software's new ID will come after double clicking on the software.

Please send the ID to our website online chat which is on the bottom-right corner (chat with us)


(The below ID is just a sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer. 

Here is the teamvewer download link:  www.teamviewer.com 


Customer Support

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Email: onebigvip@qq.com 

Phone/Text/whatsApp:+1(281)914-9993  (JOHN)

Phone/Text/whatsApp:+1(832)715-3986  (SANA)

Phone:+1-888-991-1996 (Toll Free)

Online chat: www.ninepluswifi.com