FAQ

How do I get my wifi adapter to only work in 5G mode(AC1200)?


1.right-click on start 62ec7a2af0a2e.png(Windows buttom-left)

64d336baa60f9.jpg


2.Click "Network Connections"


64d336e014d58.jpg


3.Click "change adapter options"


64d33701eb044.jpg


4.Right-click on the "Realtek 8812BU"

   64d3378a0f0ec.jpg

NOTE:Please click “statues” and check network speed.


64d337b6e63b8.jpg

64d337c79c22d.png

If the speed is 866Mbps, it’s connected to 5G network. If the speed is 300 or 144Mbps, it’s connected to 2.4G network.


5.Click  "properties"


64d338255f933.jpg

6.Click  "Configure"


64d33846c015f.jpg


7.Click " Advanced"


64d338776b323.jpg


8.click " wireless mode"


64d3389019f69.jpg


9.Select "Value": IEEE802.11a/n/ac (this means 5G only).

(Auto:means the windows choose 2g or 5g by siginal itself)


64d338c4a0ad8.jpg


10.Click "OK" and complete the setup


64d338e8cc3f8.jpg



Online Setup Support


1.Please Download online setup software and install it, Double-click the software.

2.After you Double-click ,The software New ID will come. Please send the software ID to our Email:onebigvip@qq.com 

or you send ID to our website online chat  on the bottom-right corner(chat with us)

(The below ID is just sample) we will do the online setup for you as soon as possible.

62d79cafb9889.png

You can also use the teamveiwer  .Here is the teamvewer download link:  www.teamviewer.com After you Install the teamviewer ,

The software New ID and Password will come. Please send the software ID and Password to our email: onebigvip@qq.com 

or you send us from our website online chat(www.ninepluswifi.com), we will do the online setup for you as soon as possible.



Customer Support


62b5b7cb94364.png         62b5b8f872008.png

  whatsApp              Instagram

Email:onebigvip@qq.com

whatsApp:+8613714591620

Phone:+1-888-991-1996(Toll Free)

Online chat: www.ninepluswifi.com