FAQ
Sometimes people may wonder why their speed is so slow, and maybe it is not even what they were expecting.
Don't worry! It is a really easy fix!
There are 2 "must" for a faster speed, first is to make sure your wifi is set to 5G and the other one is to make sure your wifi adapter is plugged into USB 3.0 port.
1) make sure your wifi adapter is completely plugged into the USB3.0 port.
2) right click on the windows/start icon and find "Network Connections"
3) Type in "View network connections" in the search bar.
4) Find Wi-Fi 2, and you will see
AC1300: Realtek 8812BU wireless LAN 802.11 ac USB NIC
5) Right click on that and hit "Status"
6) Check the speed:
Speed Under 400Mbps =2.4Ghz (Slow Speed) 400Mbps-866Mbps=5.8Ghz (Good Speed)
If it is 400Mbps-866Mbps (5.8Ghz) already, try a different USB port (make sure it is USB 3.0)
If you don't know if yours is already USB 3.0 or if it is USB 2.0, go to:
https://www.ninepluswifi.com/view/how-do-i-check-if-wifi-adapter.html
If it is below 400Mbps, we will have to change it from 2.4 Ghz to 5.8 Ghz,
you can find the instruction link from here:
https://www.ninepluswifi.com/view/how-do-i-get-my-wifi-adapter-t.html
Online Setup Support
1.Please download online setup software and install it.
2. The software's new ID will come after double clicking on the software.
Please send the ID to our website online chat which is on the bottom-right corner (chat with us)
(The below ID is just a sample) we will do the online setup for you as soon as possible.
You can also use the teamveiwer.
Here is the teamvewer download link: www.teamviewer.com
Customer Support
WhatsApp Instagram
Email: onebigvip@qq.com
Phone/Text/whatsApp:+1(281)914-9993 (JOHN)
Phone/Text/whatsApp:+1(832)715-3986 (SANA)
Phone:+1-888-991-1996 (Toll Free)
Online chat: www.ninepluswifi.com