AX1800: how to switch my mode between 2G and 5G

1) make sure your wifi adapter and your silver usb driver (the one that came together in a small plastic bag with a red note on it) are completely plugged into the port. 

There are 2 "must" for a faster speed, first is to make sure your wifi is set to 5G and the other one is to make sure your wifi adapter is plugged into USB 3.0 port.

2) right click on the windows/start icon and find "Network Connections"

3) Type in "View network connections" in the search bar.

4) Find Wi-Fi 2, and you will see

AX1800: "Nineplus Wi-Fi 6/6E Wireless USB LAN Card"

5) Right click on it and hit “Properties"

6) Hit "Configuration"

7) Go to "Advanced", choose "Preferred Band" under "Property",

Then you can pick "Prefer 2.4GHz band"or "Prefer 5GHz band" under value.

8) Hit "OK"

9) Then you can go to network connections to check your speed again. It should be above 400 Mbps.

Online Setup Support

1.Please download online setup software and install it.

2. The software's new ID will come after double clicking on the software.

Please send the ID to our website online chat which is on the bottom-right corner (chat with us)

(The below ID is just a sample) we will do the online setup for you as soon as possible.

You can also use the teamveiwer. 

Here is the teamvewer download link:  www.teamviewer.com 

Customer Support

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Email: onebigvip@qq.com 

Phone/Text/whatsApp:+1(281)914-9993  (JOHN)

Phone/Text/whatsApp:+1(832)715-3986  (SANA)

Phone:+1-888-991-1996 (Toll Free)

Online chat: www.ninepluswifi.com