FAQ

Disconnecting and Connecting Solution

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Solution for this problem: The Following solution will help. if not solved,Email us for new one or refund.

Solution 1: Change the USB Port and test it.

Solutoin2:  Setting the wifi adapter work in 5g only.

1.right-click on start 62ec7a2af0a2e.png(Windows buttom-left)

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2.Click "Network Connections"

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3.Click "change adapter options"

4.Right-click on the "Realtek 8812BU

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NOTE:Please click “statues” and check network speed.

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If the speed is 866Mbps, it’s connected to 5G network. If the speed is 300 or 144Mbps, it’s connected to 2.4G network.

5.Click  "properties"

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6.Click  "Configure"

7.Click " Advanced"

8.click " wireless mode"

9.Select "Value": IEEE802.11a/n/ac (this means 5G only).


(Auto:means the windows choose 2g or 5g by siginal itself)

















Solution 3:Updated the driver to new version

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You can update the driver.


Online Setup Support


1.Please Download online setup software and install it, Double-click the software.

2.After you Double-click ,The software New ID will come. Please send the software ID to our Email:onebigvip@qq.com 

    or you send ID to our website online chat  on the bottom-right corner(chat with us)

    (The below ID is just sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer  .Here is the teamvewer download link:  www.teamviewer.com After you Install the teamviewer ,

The software New ID and Password will come. Please send the software ID and Password to our email: onebigvip@qq.com 

or you send us from our website online chat(www.ninepluswifi.com), we will do the online setup for you as soon as possible.



Customer Support


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     whatsApp                                     Instagram


Email:onebigvip@qq.com

Phone/Text/whatsApp:+1(832)715-3986   (SANA)

Phone/Text/whatsApp:+1(281)914-9993   (JOHN)

Phone:+1-888-991-1996(Toll Free)

Online chat: www.ninepluswifi.com