FAQ

AC1300: "Sorry, we do not support this Operation System!"


Sometimes after installing the driver, people might have this "Sorry, we do not support this Operation System!" popping up. 

Here is the solution for it.

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1) Right click on the windows/start icon, and open "device manager".

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2) Look for "Network adapters" , then right click on "Realtek 8832BU Wireless LAN WiFi 6 USB NIC" and select "Update driver".

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3) Pick the second option which is "Browse my computer for drivers"

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4) Hit "Browse"

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5) Driver>RTWLANU_Driver>Win 10x64, click "OK"

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6) Now Windows has successfully updated your drivers and connected your network. Then your problem should be solved.

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Online Setup Support

1.Please download online setup software and install it.600f8b1a4257a.jpg65654a40a802a.png


2. The software's new ID will come after double clicking on the software.

Please send the ID to our website online chat which is on the bottom-right corner (chat with us)


(The below ID is just a sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer. 

Here is the teamvewer download link:  www.teamviewer.com 


Customer Support

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