FAQ

How do I know if my WiFi adapter is working properly?

1.Now please go to 【 Settings

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2.Then enter: view network connections   in【Find a setting bar】

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3.Click 【View network connections


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4.Note:  【Network Connections】interface shows hardware name and connection status.

AC1300 WiFi Adapter Hardware Name:【Realtek 8812Bu Wireless LAN 802.11ac USB NIC】

AX1800 WiFi Adapter Hardware Name:【Nineplus Wi-Fi 6/6E Wireless USB LAN Card

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SPeed Under 400Mbps =2.4Ghz           400Mbps-866Mbps=5.8Ghz (Good Speed)

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5.If wifi adapter is not connected, please follow this step to connect it

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6.Select your wifi network and click 【connect】, enter your wifi password. And enjoy your wifi internet.



Online Setup Support

Online setup software: 62a1d18f84710.png  

1.Please Download online setup software and install it, Double-click the software.

2.After you Double-click ,The software New ID will come. Please send the software ID to our Email:onebigvip@qq.com 

    or you send ID to our website online chat  on the bottom-right corner(chat with us)

    (The below ID is just sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer  .Here is the teamvewer download link:  www.teamviewer.com After you Install the teamviewer ,

The software New ID and Password will come. Please send the software ID and Password to our email: onebigvip@qq.com 

or you send us from our website online chat(www.ninepluswifi.com), we will do the online setup for you as soon as possible.



Customer Support


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     whatsApp                                     Instagram

Email:onebigvip@qq.com

Phone/Text/whatsApp:+1(832)715-3986   (SANA)

Phone/Text/whatsApp:+1(281)914-9993   (JOHN)

Phone:+1-888-991-1996(Toll Free)

Online chat: www.ninepluswifi.com