FAQ

How to check the connection speed of wifi adapter?

1.right-click on start (Windows buttom-left) and then click “Network Connections".

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2.click “change adapter options".

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3. Find the “Realtek 8812BU Wireless LAN 802.11ac USB NIC".

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4. Right click and click “status".

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5.Check “speed” .If speed shows “866.7Mbps”,the network adapter connects to the 5G network. If speed shows “400Mbps” the network adapter connects to the 2.4G network.

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Online Setup Support


1.Please Download online setup software and install it, Double-click the software.

2.After you Double-click ,The software New ID will come. Please send the software ID to our Email:onebigvip@qq.com 

    or you send ID to our website online chat  on the bottom-right corner(chat with us)

    (The below ID is just sample) we will do the online setup for you as soon as possible.

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You can also use the teamveiwer  .Here is the teamvewer download link:  www.teamviewer.com After you Install the teamviewer ,

The software New ID and Password will come. Please send the software ID and Password to our email: onebigvip@qq.com 

or you send us from our website online chat(www.ninepluswifi.com), we will do the online setup for you as soon as possible.



Customer Support


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     whatsApp                                     Instagram


Email:onebigvip@qq.com

Phone/Text/whatsApp:+1(832)715-3986   (SANA)

Phone/Text/whatsApp:+1(281)914-9993   (JOHN)

Phone:+1-888-991-1996(Toll Free)

Online chat: www.ninepluswifi.com